Turn raw feedback into actionable insights
VerbatimIQ cleanses, classifies, and reports on open-ended survey responses, support tickets, and customer feedback at scale — with enterprise-grade security and multi-tenant isolation.
Insights at a glance
Rich dashboards transform raw verbatim data into clear, actionable intelligence — automatically.
Sentiment Distribution
Latest wave · 1,204 responses
Top Topics
Across all waves · ranked by frequency
Sentiment Trends Over Time
6 waves · monthly cadence
Classification Breakdown
Auto-labeled by AI
Everything you need for verbatim analysis
From ingestion to insight — a complete platform for enterprise feedback analysis.
Multi-Source Ingestion
Upload CSVs and Excel files, stream via REST API, or connect directly to Qualtrics, Medallia, Salesforce, Sprinklr, Brandwatch, and Zendesk.
Automated Folder Polling
Configure watched folders that auto-detect and process new verbatim files on a schedule.
Data Cleansing Pipeline
Automated spelling correction, case normalization, deduplication, and noise removal.
AI Topic Extraction
Generate and refine topics using NLP models. Data is automatically classified for sensitivity and PII before processing.
Study Dashboards
Each study gets a dedicated dashboard with real-time insights, trend analysis, and drill-downs.
MFA & RBAC Security
Multi-factor authentication with granular role-based access control across tenants and studies.
Multi-Tenant Architecture
Complete tenant isolation with separate studies, users, and data — at enterprise scale.
Automated Reporting
Schedule reports and email them to stakeholder lists defined by study managers.
Immutable Audit Trail
Every record is immutable. Full audit trail for compliance and regulatory requirements.
Integrations
Connect your existing tools
Pull verbatim feedback directly from your survey, CRM, and support platforms — no CSV exports needed.
Available on Professional & Enterprise plans · More integrations coming soon
From raw feedback to insight in minutes
Ingest
Upload files, configure folder polling, or stream verbatim data via API from your existing systems.
Cleanse & Classify
Automated pipeline corrects spelling, normalizes text, removes noise, and classifies data sensitivity.
Analyze
AI-powered topic extraction surfaces themes, sentiment, and patterns across thousands of responses.
Report & Act
Interactive dashboards, exportable reports, and automated email delivery to your stakeholders.
Plans that scale with you
Request access to get started with VerbatimIQ for free. Contact sales for paid plan pricing.
Free
No-cost trial tier — for individual evaluation, capped data + features.
Request Access- 2,000 records total trial
- 1 working seat + 2 viewers
- 1 active study
- Sentiment & topic analysis
- CSV export
- Email support (best-effort)
Starter
Small teams getting started — basic ingestion, sentiment, collaboration.
Contact Sales- ↑Everything in Free, plus:
- 25,000 records / year (5k/mo burst)
- 3 working seats + 10 viewers
- 5 active studies
- 20,000 AI credits / month
- Collaboration & PDF reports
Growth
Mid-market — advanced analytics, longitudinal studies, more integrations.
Contact Sales- ↑Everything in Starter, plus:
- 100,000 records / year (20k/mo burst)
- 8 working seats + 25 viewers
- 15 active studies
- 100,000 AI credits / month
- Advanced analytics, business impact & integrations
Professional
Established teams — full AI suite, business impact, governance, custom branding.
Contact Sales- ↑Everything in Growth, plus:
- 400,000 records / year (60k/mo burst)
- 20 working seats + unlimited viewers
- 40 active studies
- 400,000 AI credits / month
- Full AI suite, PPTX & API access
- Population-weighted FXI exposure
- Premium integrations & SOC 2
Enterprise
Custom contracts — SSO/SCIM, custom roles, white-label, data residency, custom LLM.
Contact Sales- ↑Everything in Professional, plus:
- Unlimited records, seats & studies
- SSO, SCIM & advanced security
- White-label & custom domain
- Calibrated FXI with actuals regression
- Custom AI models & data residency
- Dedicated CSM, 4-hour SLA
Compare plans at a glance
Headline capabilities for each tier. The full feature breakdown — including advanced AI, analytics and security capabilities — is available in-app once you sign in, or on request from our team.
| Feature | Free | Starter | Growth | Professional | Enterprise | Notes |
|---|---|---|---|---|---|---|
| Core Platform | ||||||
| Annual included records | 2k | 25k | 100k | 400k | Custom | |
| Monthly records burst cap | 1k | 5k | 20k | 60k | Custom | |
| User seats (working + viewer) | 1 + 2 | 3 + 10 | 8 + 25 | 20 + unlimited | Unlimited | |
| Active studies | 1 | 5 | 15 | 40 | Unlimited | |
| Data retention | 30d | 180d | 365d | 730d | Custom | |
| AI credits / month | 2.5k | 20k | 100k | 400k | Custom | |
| Analytics & AI | ||||||
| Sentiment & topic analysis | Free: capped | |||||
| AI insights & summaries | Starter: credit metered | |||||
| Advanced analytics & visualisations | ||||||
| Multi-language analysis | ||||||
| Business impact analytics | ||||||
| Collaboration & Reporting | ||||||
| Collaboration tools | ||||||
| Reports & exports | CSV / PDF / DOCX / PPTX vary by plan | |||||
| Scheduled deliveries | ||||||
| Enterprise & Security | ||||||
| Integrations & API access | ||||||
| Custom branding & white-label | ||||||
| SSO, SCIM & advanced security | ||||||
| Compliance & data governance | ||||||
| HIPAA / PHI workloads (BAA required) | Self-serve plans do not permit PHI. | |||||
| Support & SLA | 72h | 48h | 24h | 24h | 4h | |
NPS® / Net Promoter Score℠ / Net Promoter System® are jointly owned trademarks of Bain & Company, NICE Systems, and Fred Reichheld.
Ready to transform your feedback?
Join research agencies, brands, and enterprises that trust VerbatimIQ to turn unstructured verbatim data into strategic decisions.
No credit card required · Free plan includes 1,000 records